NBN (National Broadband Network) is Australia's government built Internet infrastructure that connects most homes using a mix of technologies, including FTTP (Fibre to the Premises), FTTN (Fibre to the Node), and HFC (Hybrid Fibre Coaxial). Community Fibre, on the other hand, is a privately owned full-fibre network that often offers symmetrical or significantly higher upload speeds, depending on the infrastructure and plan available. Veltrix offers both NBN and Community Fibre plans, so you can choose the best option available at your address. Simply enter your address into our search tool to see which services are available.

No. Veltrix operates on a month-to-month basis with no lock-in contracts and no cancellation fees. You're free to upgrade, downgrade or cancel your plan at any time. We believe loyalty should be earned through great service and reliable Internet, not through contracts.

For most households of four people, an NBN 100/20 plan comfortably supports multiple 4K streaming services, online gaming, video calls, browsing and everyday Internet use at the same time. If your household regularly works from home, uploads large files or has several heavy Internet users, you may benefit from one of our higher-speed plans, such as 500/50, 1000/100 or 1000/400, where available.

Simply use the address search tool on our homepage. Select either Residential or Business, enter your address, and our system will check both NBN and Community Fibre availability for your location. You'll then see all compatible plans, speeds and pricing available at your address.

It depends on your connection type. If your property is already connected to the NBN or Community Fibre network, setup is typically a simple self-install using a compatible modem or router, with no technician visit required. If a new connection, line activation, or Network Termination Device (NTD) installation or upgrade is required, a technician appointment may be necessary. Our Australian-based support team will guide you through the process and keep you informed every step of the way.

If you're switching from another Internet provider, your service can often be transferred within a couple of hours, with little or no downtime. If you're connecting a brand-new service or your property requires an NTD installation or upgrade, activation may take a few business days depending on technician availability and the network infrastructure at your address. We'll keep you updated throughout the process.