1. Acceptance of Terms
By accessing Veltrix internet services, you agree to comply with these terms, our Fair Use Policy, and Privacy Policy. Services are provided subject to the Australian Consumer Law (ACL).
2. Services
Veltrix provides NBN™ and Community Fibre broadband services. While we aim for maximum uptime, maintenance and network issues may occur. Actual speeds depend on your address, hardware, and network congestion.
3. Pricing & Billing
Monthly fees are billed in advance. All prices include GST. We offer no contract plans; however, hardware fees or installation charges may apply for specific infrastructure types.
4. Fair Use Policy
Our services must be used for lawful purposes only. You may not resell bandwidth, host illegal content, or interfere with network performance for other users. Data limits apply to 'capped' plans.
5. Network Management
Veltrix may manage network traffic during peak periods to ensure equitable access. Some services may involve third party carriers like NBN Co, whose terms also apply.
6. Privacy & Data
We handle your personal information in accordance with the Privacy Act 1988 (Cth). We only collect data necessary for billing, service provision, and legal compliance.
7. Limitation of Liability
To the extent permitted by law, Veltrix is not liable for indirect or consequential losses resulting from service interruptions, except where guarantees apply under the ACL.
9. Termination
You may cancel your service at any time with 30 days' notice. Veltrix reserves the right to suspend or terminate services if these terms or the Fair Use Policy are breached.
10. Changes to Terms
Veltrix may modify these terms at any time. We will provide at least 21 days' notice for any material changes that may adversely affect your service.
11. Contact
For legal enquiries, contact us at [email protected] Support is available via +61 490 533 318.
These terms were last reviewed and published on June 15, 2026. Veltrix Solutions Pty Ltd.